Frequently asked questions.

Draft answers, not approved.

Short answers for property owners, prospective tenants and our current tenants.

Full-service management for commercial and industrial properties, covering four areas. Leasing and tenant relations: screening, lease administration, and marketing vacant space. Property maintenance: 24/7 emergency response, vetted contractors, and preventative maintenance programs. Financial management: rent collection, budgeting, and transparent reporting. Compliance and risk management: regular inspections, regulatory compliance, and collecting tenant insurance certificates to confirm each tenant carries the coverage their lease and operations require. [24/7 claim to confirm]
We are based in Guelph and manage properties across Southwestern and Central Ontario. Our primary markets are Guelph, Milton, Kitchener-Waterloo, Cambridge and London. We also take on properties from Stratford through to Burlington on a select basis, and in South Georgian Bay (Collingwood, Thornbury and Blue Mountains) by arrangement. If your property is outside these areas, ask us anyway.
Yes. Along with our own portfolio, we manage commercial and industrial properties of any size for private owners and family-owned portfolios, including owners who live out of town.
Every property is different, so we quote each one individually. Fees depend on the property’s size, type, number of tenants and the scope of service you need. The easiest first step is a complimentary 30-minute review, after which we can give you a clear proposal.

Property owners

Questions about having Macdonell manage your commercial or industrial property.

Viewings are arranged by the real estate agent for each listing. Their contact details are on the listing itself, on our Listings page.
Most of our rates are quoted as net rent per square foot per year. Additional rent, which covers your share of property taxes, building insurance and common area maintenance (often called TMI or CAM), is charged on top. HST applies.
Once you have seen a space and are seriously interested, we will send you a short application covering your business, how you plan to use the space, and your financial history. It helps us confirm the space is the right fit before we prepare an offer. [Process to confirm]
Our Listings page shows the units that are currently available, along with the date each one was last updated. For the most up-to-date information, contact us directly. [Last updated date to confirm]

Questions about finding and leasing space.

Use our online maintenance request form. Include photos and as much detail as you can, so we can send the right trade the first time. For emergencies, see below. If you have trouble with the form, email team@mbid.ca.
An emergency is anything that puts people or the building at immediate risk. Examples are fire, flooding or an active leak, a gas smell, a total loss of power or heat in winter, or a security breach such as a broken entry door. If anyone is in danger, call 911 first, then contact us. If you smell gas, leave the building and call 911 or your gas utility.
Call our office at (519) 767-0908, ext. 1. A member of our team will answer, day or night. If anyone is in danger, call 911 first. [24/7 to confirm]

Questions about requests, emergencies and who to contact.

Our team is happy to help.